Paying for your order


Q: Which payment methods do you accept?

A: We accept all major credit and debit cards for payment - Switch/Maestro,Visa, Visa Electron, MasterCard - as well as PayPal.


Q: How do I know my payment is secure?

A: We work with Visa and MasterCard to make shopping online with a credit/debit card even safer and to help protect your card against unauthorised use - just like Chip and PIN does.

If your bank or card issuer is already part of this scheme, chances are you will have already seen the Verified by Visa or MasterCard SecureCode page when shopping online. It helps stop unauthorised purchases and means:

- You can shop online with added security and peace of mind.

- Your password will be linked to your card, not your computer.


How it works

When you reach the checkout, you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping.

You only have to sign up once and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information. Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase


Q: Why has my card payment been refused?

A: For details on why you card may have been refused please contact your bank/ card issuer.


Q: How do I know you've received my order?

A: We'll send you an email confirmation as soon as we have received your order. Once your order is dispatched you will receive another email so you'll know when to expect it dependent on the delivery option you have chosen


Q: Can I use Santa Pod Gift Cards online?

A: The plastic Gift Cards and eGift Cards can be used to purchase official merchandise online or in our merchandise shops on site. You can also call our Box Office on (01234) 782828 and book tickets using the plastic Gift Cards and eGift Cards.

The old paper ticket style Gift vouchers cannot be used online, please send in your gift vouchers with a covering note and a contact number. Our Box Office staff will contact you once the letter has been received.