Returns and Exchanges

Our returns policy explained

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with the below:

There are 2 options for returning items purchased online in order to receive a refund:

SALE ITEMS- can be returned by post or onsite within 14 days from the receipt of the goods. Items returned by post can be refunded for the amount paid. Items returned to stores can be refunded/ exchanged for the amount paid.

PAY PAL PURCHASES- items returned by post or Click and Collect will be refunded to your Pay Pal account. Items returned to store will be refunded to a card.

Guidelines:

If you need to return your products please do remember that you have a legal obligation to take reasonable care of the products while you have them.

You can open the packaging to look at and try on the products as you would in our store. Keep and include the original packaging with your return.

Return all parcels with the completed despatch note & please ensure returns are properly packaged and therefore cannot be damaged in transit.

Underwear is returnable as long as unworn & all barcode tags are on.

This returns policy does not affect your statutory rights in respect of defective products.

 

Q:Can I return items to onsite shops?

A:FREE returns to onsite shops within 28 days from the receipt of goods on full price items.

Please ensure you bring the dispatch note with you as proof of purchase. We will refund the full price you paid for the products, in pounds sterling, using the same method you used to pay for them.

SALE ITEMS can be refunded/ exchanged for the amount paid within 14 days from the receipt of purchase. Sale items returned after this time are eligible for an exchange or credit only.

PAY PAL PURCHASES will be refunded to a card. Please ensure you also return the dispatch note you received with your order as proof of purchase.

 

Q:What is the return address?

A:Purchases delivered to UK & Ireland addresses can be returned by post within 28 days from receipt of goods (Sale items within 14 days). Please remember to get a proof of postage receipt.

Our Postal Address;
Santa Pod Raceway
Airfield Road
Podington
Wellingborough
Northants
NN29 7XA

PAY PAL PURCHASES will be refunded to your Pay Pal account. Please make sure you also return the dispatch note you received with your order as proof of purchase

 

Q:Have you received my returned goods?

A:You'll receive an email to notify you as soon as we have received, checked and processed your refund.

In the unlikely event that you haven't received an email within 10 days of returning your items via a tracked service please Contact Us

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers from a collection service or courier when you contact us

 

Q:How long will my refund take to be processed?

A:We will notify you when we've received your return and we aim to process refunds within 5 working days. The length of time it takes for the funds to appear in your account will depend on your payment provider. If you have any questions please Contact Us

 

Q:Why doesn't my refund include the delivery charge?

A:We will refund you what you paid for the goods but not the delivery charge.

 

Q: Can I return items bought with a Gift Card?

A:Your right to return an item is exactly the same regardless of whether you bought it with a Gift Card, a payment card or a combination of the two.

If you paid for your whole order with a Gift Card, your order will be refunded to you using a new Gift Card.

If you paid with a combination of payment card and Gift Card, we'll refund your payment card.