This section, (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website. Please read these terms and conditions carefully before using the site or ordering any Products.
Terms of sale
Tracking your order You can review the status of your order at any time by logging into the Track my order section of our site and clicking on the relevant 'View Order' link. Please note that you cannot track the status of Click & Collect orders which are to be collected in store.
At present we are unable to offer order tracking for non-UK deliveries.
Ordering products After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.
Availability All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit we will not charge you for products which are not available. If you pay using PayPal, any payment made for products which are not available will be credited back to your PayPal account (as applicable).
Ordering errors You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process.
Prices Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process. Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.
Payment We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by Gift Vouchers and PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. We will not charge your credit, debit or store card until we dispatch your order. Any order placed using PayPal, will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account (as applicable). Please note that items bought via PayPal can only be refunded using gift vouchers if they are returned to an onsite Shop. Items returned by post will be refunded to your PayPal account.
Deliveries outside of the UK Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK.
Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to destinations outside the UK may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
Returns policy We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this returns policy.
Returns to store - UK and Ireland only You can return any products delivered to any UK address to the track office for a refund within 28 days after you receive the products. Sale items returned to store within 14 days from the day after receipt can be refunded for the amount paid or exchanged. Sale items returned after this time are eligible for an exchange or credit only.
Returns by post Orders delivered to UK addresses must be returned by post within 28 days of receipt and orders to international addresses within 14 days of receipt. The products are your responsibility until they reach our fulfilment centre.
If you are returning products from outside the UK or Republic of Ireland you will be responsible for the cost of returning the products to us by post. If products are returned by post, you should obtain proof of postage from the postal service you use. We recommend that you use a postal service that insures you for the value of the products you are returning. We will refund the full price you paid for the products, using the same method you used to pay for them.
Reasonable care If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that. You can open the packaging to look at and try on the products as you would in our store. Hygiene strips must not be removed from any items. Tags should not be removed from any item. The original packaging should be retained and returned. If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. Our returns policy does not affect your statutory rights in respect of defective products.